Support Desk

Access the support desk from your Admin Menu

Use Support Desk to raise and manage support requests.

Note

If any requests are sitting in Action required by you then that means you need to update them to send back to the support team.

What Administrators Can Do

Administrators can:

• Create a new support request. (see Create New Support Request below for screenshot)
• Track the status of existing requests.(see View Support Request below for screenshot)
• Review replies and progress from the support team.
• Search and filter support requests.
• Refresh the request list to see the latest updates.

Create New Support Request

By clicking on the Create New Support Request button the user will be presented with a screen similar to the one below. They will be able to enter an explanantion of their issue and attach a screenshot if required. This will then be immediately delivered to our support team.

View Support Request

By clicking the View Request button the user will be presented with a screen similar to the one below. They will be able to see any response from the support desk through the comments section.

Support Summary

The summary area provides a real time view of the status of your support requests.

• Total requests
• Submitted
• Action required by you
• Support investigating
• Closed

This gives members a quick view of open issues and any requests that need their response.