Klubfunder Help

Appearance

❌ How to Cancel a Member’s Lotto Subscription ​

This guide explains how a Club Admin can cancel a member’s Lotto subscription (auto-renew ticket) directly from the admin dashboard.

Cancelling a subscription will immediately stop future renewals, and the member will receive a confirmation email.

🔐 Step 1: Log in as Club Admin ​

Log in to your club’s admin account and navigate to the Lotto section from the Admin Dashboard.

Lotto Dashboard

🎟️ Step 2: Open Ticket Sales ​

From the Lotto menu, click on Ticket Sales.

This area displays all lotto ticket purchases and subscriptions.

Lotto Ticket Sales

🔍 Step 3: Find the Order ​

Locate the order you wish to cancel by using:

  • The Order ID, or
  • The member’s name or email address

Use the search bar to filter results until the correct order appears.

Order Search

🧾 Step 4: Open the Order Receipt ​

Once you’ve found the correct order, click the Order Receipt button.

This will open the order details in a pop-up window.

Order Receipt

❌ Step 5: Cancel the Subscription ​

Within the order receipt, click the Cancel button.

You will see a confirmation message indicating that the subscription has been successfully cancelled.

Cancel Subscription

📧 What Happens Next? ​

  • The member’s lotto subscription will stop immediately
  • No further payments will be taken
  • The member will receive a confirmation email confirming the cancellation

✅ Summary ​

Cancelling a member’s lotto subscription can be completed in just a few steps from the Ticket Sales area. This ensures subscriptions are managed quickly and transparently for both admins and members.

If you need help or something doesn’t look right, contact support at
📧 hello@klubfunder.team