Club Shop & Orders FAQs

Club shops are run exclusively by your club (not teamwear partners). For order enquiries, policies, and support, please contact your club directly.

Where is my order? (delivery vs collection)

Checking order status:

• Check your email confirmation for order details
• Contact your club directly for order status updates
• Order delivery information may appear on the club shop page

Delivery orders:

• Check your order confirmation email for delivery information
• Contact your club admin for specific delivery updates and timelines

Collection orders:

• Collect from your club at the specified location/time
• Bring your order confirmation (email or order number)
• Contact your club admin to confirm when your order is ready for collection

If your order is delayed: Contact your club directly for order enquiries.

Can I change, cancel, or amend my order after purchasing?

Order changes:

• Contact your club admin immediately if you need to change size, add personalization, or modify details
• Changes depend on when your order is processed and your club's policies
• Contact your club directly for their specific change policies

Cancelling orders:

• Contact your club directly for cancellation policies and procedures
• Refunds will be processed according to your club's policies

How do returns or exchanges work?

Returns and exchanges:

• Contact your club admin to request a return/exchange
• Provide your order number and reason for return
• Follow your club's return instructions (may include returning to club or a specific address)
• Returns and exchanges are subject to your club's policies

Exchange for different size:

• Contact your club admin
• If the item is in stock, they can arrange an exchange according to club policies
• You may need to return the original item first

Refund timeline: Refunds are processed according to your club's policies. Contact your club for specific timelines.

Is there a size guide for kids' and adult clothing?

Finding the size guide:

• Size guides may be available on the product page when viewing items in the club shop
• Check the product description or images for sizing information
• Contact your club admin if you need specific measurements

Before ordering:

• Check the size guide if available before placing your order
• If unsure about sizing, contact your club for sizing advice before purchasing
• Review your order carefully before checkout