User FAQ's

Common questions we get asked by our clubs members regarding registration and transactions on Klubfunder

How do I cancel my recurring payment?
If your club is using Stripe to collect recurring payments from you and you wish to cancel your subscription please follow the steps below.  Log in to y...
Wed, 28 Feb, 2024 at 11:29 AM
How do I update my card details for my recurring subscription?
If your club is using STRIPE as the payment processor to collect recurring payments and you wish to update your card details because you have a new card or...
Mon, 17 Jun, 2024 at 2:17 PM
How can I see how many credits I have left on my lotto account?
Login to Klubfunder using the email address you used to make the purchase with. When you login to your Klubfunder account, click on 'Club Lotto'...
Mon, 11 Nov, 2019 at 2:04 PM
I can't sign into my account
If you have forgotten your password, you can reset it at the link below Enter your email address and click t...
Tue, 28 Apr, 2020 at 5:30 PM
When we do lotto results get posted?
The club is responsible for posting their own lotto results. We recommend clubs post the results within 24hrs of the draw taking place
Tue, 28 Apr, 2020 at 5:36 PM
How do I check my existing club subscriptions
You can log into your MyAccount area to view any existing Subsciption Payment plans you have set up with a club.  The steps below provide a short guid...
Tue, 27 Feb, 2024 at 4:03 PM
How do I remove my Account
You can remove your account from either the website MyAccount area or via the KlubApp "Your Account" area OPTION 1 : Remove Your Account Throu...
Wed, 21 Feb, 2024 at 1:20 PM