GoCardless does not automatically try to retake payments, as sometimes, clubs/organisations reach out to their customers and collect payments in other ways, so to avoid duplication they do not automate this. However, you can retry to collect the payment through your dashboard. Here is a step by step guid on how to do this.
Login to your GoCardless account.
Learning why a payment has failed
|Your customer's bank account had insufficient funds available on the payment date.
|Refer to payer
|The 'refer to payer' error is often used by the banks when no clear reason is given for the failure. Quite commonly, it means insufficient funds.
|Bank account closed
|The customer's bank account was closed before the payment could be taken. The mandate and all future payments will be cancelled.
|Direct Debit not enabled
|The customer's bank account does not allow Direct Debit payments to be taken. The mandate and all future payments will be cancelled.
|Invalid bank details
|The bank account details used to set up the mandate for this payment were incorrect. The mandate will be cancelled.
|Either you or the customer has cancelled the mandate. The customer may have cancelled the mandate at their bank or requested this action from GoCardless.
|In the SEPA Direct Debit scheme, customers are entitled to a refund for any payments they did not authorise. They have 13 months from the date of the payment to claim a refund.
|In the SEPA Direct Debit scheme, customers have an 8 week window where they're able to get a refund for authorised transactions.