FAQ

Is your club interested in bringing your members registration online?
Klubfunder provides clubs with the ability to capture registration details from their members and take payments online. Each time a member registers online ...
Tue, 18 Jun, 2019 at 2:04 PM
What are the benefits of taking member registration online?
Provide a more convenient way for your members to register Enjoy the ability of taking online payments Quick access and ability to download registration ...
Tue, 18 Jun, 2019 at 2:04 PM
What information does the club need to provide to get member registration online?
The club simply inform us of what types of registration they offer and the price they charge for these, i.e. Adult, Youth or Family Registration. We will t...
Tue, 18 Jun, 2019 at 2:05 PM
How easy is it for the members to complete their registration online?
It is very straightforward and convenient for the member.  Once registration has been set up for the club and they have reviewed their templates they simply...
Tue, 18 Jun, 2019 at 2:05 PM
Do our members need to create an account within Klubfunder prior to this?
No this is done automatically at the time of purchase. When a person first makes a transaction on Klubfunder it will create an account for this user. The a...
Tue, 18 Jun, 2019 at 2:06 PM
Can we collect additional information from our members if required?
Yes, we can create a custom template to capture the additional information required.  These custom templates are not available however on the Free Grassroot...
Tue, 18 Jun, 2019 at 2:06 PM
Is there an option to update card details or cancel a subscription payment plans?
If a club is using Stripe as their payment provider, the member can update their card details or remove their subscription completely via their ‘My Account’...
Tue, 18 Jun, 2019 at 2:07 PM
How can we keep track of failed payments?
Clubs can access their Stripe account to manage payments.   They can also perform specific searches in the ‘Payment History’ tab of membership within Klubfu...
Tue, 18 Jun, 2019 at 2:07 PM
How do we access details of those members who have registered online?
The club administrator will log into their Klubfunder account. From the ‘My Account’ area they will select ‘Club Membership’.  There is 4 tabs in ‘club memb...
Tue, 18 Jun, 2019 at 2:08 PM