FAQ

General

Do we have access to sales reports?
Club administrators have instant access to an online lotto sales report. This will show all online purchases. We do also offer a weekly and monthly report f...
Tue, 18 Jun, 2019 at 1:24 PM
Can we provide a discount for our users?
Yes, many clubs who sell their lotto tickets for €2 offer a discounted price of 3 tickets for €5.  Please notify us at time of set up if you want to offer t...
Tue, 18 Jun, 2019 at 1:24 PM
Can we set up recurring payments for our lotto and how does it work?
Yes, provided your club is using Stripe to collect online lotto payments, then the club can introduce automatic recurring payments.  This feature is ONLY av...
Thu, 2 Apr, 2020 at 11:16 AM
How do our members purchase lotto tickets online?
Once the lotto has been set up for your club you will receive a link that you can share across all your marketing channels.  Your members will open this lin...
Tue, 18 Jun, 2019 at 1:25 PM
Which payment provider should we use?
In order to collect online payments for your lotto, we recommend that clubs use our own Payment Provider as some payment providers have restrictions on what...
Tue, 18 Jun, 2019 at 1:26 PM
How do we share our lotto with members or potential players?
You can share your link by copying the URL from your Klubfunder club lotto page and post on social media and emails. For example, you could share in WhatsAp...
Tue, 18 Jun, 2019 at 1:26 PM
If we have an online winner how can we access their contact details?
Simply login to your Klubfunder account with your club administrator login.  From your 'My Account' area click on 'Klub Lotto' C...
Mon, 22 Jul, 2019 at 4:35 PM
Can we add offline lotto sales?
Yes Klubfunder supports offline lotto sales.  Clubs can use this feature if a person paid them a cash payment or possibly had an ongoing direct debit paymen...
Mon, 30 Mar, 2020 at 12:04 PM